How we handle complaints
Although we have never received a complaint, The "Provision of Services Regulations 2009" gives you the right to submit non-vexatious complaints; to receive a response as quickly as possible and for the best efforts to be made to find a satisfactory solution.
As a company, we are dedicated to providing an exemplary service so if for any reason you are not happy with anything then please talk to us so we can find the best solution. Our aim is to get things right first time every time and we do this by listening carefully to your requirements and planning meticulously to exceed your expectations.
If during the event you need us to do something or to do something different then talk to us in person. If what you need is possible then this is the quickest and most efficient way for us to help you.
If you wish to make an official complaint then please send it to us by email so we both have a permanent copy. If an immediate response is not possible because further information or an investigation is required then we will acknowledge receipt first.
If you are unhappy with the outcome then further advice and complaints about a business should be directed in the first instance to the Citizens Advice Consumer Service on 03454 040506 (www.citizensadvice.org.uk) who will share the details with the Trading Standards Service in your area.
As a company, we are dedicated to providing an exemplary service so if for any reason you are not happy with anything then please talk to us so we can find the best solution. Our aim is to get things right first time every time and we do this by listening carefully to your requirements and planning meticulously to exceed your expectations.
If during the event you need us to do something or to do something different then talk to us in person. If what you need is possible then this is the quickest and most efficient way for us to help you.
If you wish to make an official complaint then please send it to us by email so we both have a permanent copy. If an immediate response is not possible because further information or an investigation is required then we will acknowledge receipt first.
If you are unhappy with the outcome then further advice and complaints about a business should be directed in the first instance to the Citizens Advice Consumer Service on 03454 040506 (www.citizensadvice.org.uk) who will share the details with the Trading Standards Service in your area.