Terms of Service

All bookings require an exchange of information to discuss your wishes and needs. A formal offer for the provision of services will then be made in writing setting out the service you can expect. The booking for your chosen date is not confirmed until you have accepted the written offer and paid the deposit.

1) Payments

1.1 The Booking is not confirmed until the event has been discussed, quoted and agreed to by Icon Entertainments and the Deposit has been paid. The Deposit is NOT returnable. 

1.2 The Deposit is paid
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1.3 The Client will be invoiced for the Total Fee as agreed with Icon Entertainments. The Total Fee is to be paid in full no later than 7 days prior to the Event Date, unless otherwise agreed in writing.
 
2) Variations

2.1 Any variation to the original Booking must be agreed via written communication (email/Messenger etc.).

2.2 Any changes to The Performance will be subject to these Terms and Conditions

2.3 In the event that Icon Entertainments is unable to complete the full performance duration due to a delay in the start of the performance schedule, where such delay is no fault of his, The Client shall remain liable to pay the full Total Fee.

2.4 Icon Entertainments is not obligated to extend any performance (further than the Finish Time) that has started late due to the Client’s or Venue’s actions.

2.5 Should Icon Entertainments be requested by The Client to extend the length of the performance past the agreed Finish Time, an additional fee will be discussed and charged, this must be paid in cash or via BACS before the extension commences.

3) Cancellation 

This Booking takes the event date off Icon Entertainments' availability calendar preventing any other enquiry or booking being made. Planning and preparation may commence immediately. This makes the deposit non-returnable unless Icon Entertainments is at fault.
In the event that The Client cancels a Booking they will be liable to pay cancellation charges as follows:

1. Cancellation made following the booking: Icon Entertainments will retain the Deposit.
2. Cancellation made within 91-180 days prior to the Event Date: not less than 50% of Total Fee.
3. Cancellation made within 90 days prior to the Event Date: not less than 100% of Total Fee.

4) Venue

4.1 If the Venue provided by The Client is unable to accommodate Icon Entertainments for any reason and they are unable to perform, for this reason, The Client will be liable for cancellation charges as outlined in s.3.

4.2 Icon Entertainments is obliged to follow any rules and restrictions put in place by the Venue; such as sound limiters, smoke or haze machines and music end times. 

5) Behaviour

5.1 The Client is responsible for the behaviour of their guests and visitors to their event. The Client agrees that if Icon Entertainments employee or anyone acting on its behalf is threatened or abused verbally or physically by anyone present at the performance then they will be entitled to not perform, without penalty. All Fees will remain payable by The Client. It is the responsibility of The Client to resolve the issue.

5.2 The Client is liable for any damages to Icon Entertainments equipment as a result of actions by The Client, The Client’s guests or visitors. The Client is liable to pay for any repairs or replacements as a result of damages. It is then The Client’s responsibility to organise and seek reimbursement from the person(s) responsible, should they wish to do so. 

6) Jurisdiction 

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

7) Unforeseen Circumstances
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In the event of any unforeseen circumstances preventing Icon Entertainments attendance at the event.  They will:

1. Inform The Client as soon as reasonably practicable.
2. Use reasonable endeavours to arrange a mutually agreeable substitute for the event, for which The Client will be responsible for payment of replacement act less any sums already paid to Icon Entertainments.
3. If Icon Entertainments is unable to attend or fulfil the obligations of this contract that are reasonably within the control of Icon Entertainments a full refund will be given.

8) Force Majeure
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Icon Entertainments will not be liable for failing to attend a booking, where the reason for non-attendance or late arrival is caused by a Force Major or unavoidable circumstances deemed beyond its control. Icon Entertainments will not be held responsible for any consequential loss whatsoever.

9) Photographic and Video Imagery

Icon Entertainments will often take photographs or video footage at events, to be used in promotional materials. If you, the Client, object to this, please notify the Icon Entertainments before the date of the event. Copies of photographs and videos, may be obtainable from Icon Entertainments after the event.